Empathy is part of everything we do, so rest assured you’re in safe hands. Learners can doodle, fidget, pace, stretch, take notes, make space, interrupt, write questions on a post-it, or ask for any other form of support that might help. Please ask in advance if there’s something specific - Kim will always do everything in her power to support learners!

Our trainers only deliver courses which they have real-life, hands-on experience in.

Kim has a background of more than 15 years in Health & Social Care, and she’s also a Community First Responder in Pontypridd. Lived experience of family illness has also brought valuable contributions, so Kim has first-hand experience in all the topics she delivers.

Impact is one of our three core values, so we measure it! We do this through pre- and post-course feedback, so we can observe the difference our training makes.

Environmental impacts are also a key focus for us. We limit the use of plastics as far as possible, and we avoid using paper where we can - even our register is virtual! We try not to give out paper resources, but we’ll send you virtual course materials along with your certificate after the course.

We’re also starting to see some wonderful feedback on our Google reviews - why not go and read about the difference we’ve made on our courses to date!

So does our trainer, Kim! We know how it feels when your mind goes blank because the trainer asks you a question in front of EVERYBODY, so we’re really not about that.

Be aware that in order for us to be sure you’re meeting the learning outcomes, we do need you to participate and contribute, especially for assessed courses - but we’ve got clever ways of doing that without singling you out in a crowd!

We can work with the absolute basics, and we’ve taught in all sorts of environments, so rest assured that we’ll work around you as long as it’s safe and viable.

But our ‘ideal’ training setup would be a semi-circle layout, no background noise, with tables for snacks and scribbles, and space behind the seats for people to stand up and stretch. Oh - we always bring biscuits, by the way!

It’s also helpful if you can provide WiFi, an extension lead, and a table for us to put a projector and laptop on - but it isn’t a problem if you can’t! We ask you to complete a ‘Site Information Form’ ahead of the course to let us know your setup.